ROLE: UX, Art Direction, Visual Design
Wink is a smart home platform that connects physical smart products—lights, locks, thermostats, etc—to be controlled in one app. As the Experience Platform Lead, my team was responsible for designing a consistent app experience for each unique hardware device and connection protocol. This included first time setup, instructional videos and illustrations, automation, and troubleshooting flows. Our process relied heavily on data, research and user stories to solve real problems in the convoluted Internet of Things space.